Incorporating AI into your SMB | AI for the Little Guy

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Incorporating AI and ML into your business remains a top strategic initiative for most companies in 2020, however anyone who has performed a cursory review of actually implementing an effective AI and ML capability has learned very quickly, the resources, training, infrastructure, expense, hiring and retaining skilled talent can be daunting. The resource issue is particularly difficult for SMBs.

At this years AWS Re:Invent 2019, Amazon released several new services that aim to democratize access to AI/ML capability. These services are intended to be plug and play and do not require machine-learning experts or data scientist to build, train and deploy models. These are huge advancements in the ability for small to medium size businesses to take advantage of the power of AI/ML because the under hood ML work is handled by Amazon.

  • Amazon Fraud Detector. A new service for fraud detection will help companies identify fraudulent activity in real-time based on same tech used on Amazon.com.
  • Amazon Kendra is a highly accurate and easy to use enterprise search service that’s powered by machine learning. Kendra delivers powerful natural language search capabilities to your websites and applications so your end users can more easily find the information they need within the vast amount of content spread across your company.
  • Amazon Transcribe Medical. Amazon Transcribe Medical is a machine learning service that makes it easy to quickly create accurate transcriptions from medical consultations between patients and physicians.
  • Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.
  • Amazon CodeGuru is a machine learning service for automated code reviews and application performance recommendations. It helps you find the most expensive lines of code that hurt application performance and keep you up all night troubleshooting, then gives you specific recommendations to fix or improve your code

Want to learn more about how Artificial Intelligence and Machine Learning can be used to grow revenues, reduce cost and/or improve customer experience at your SMB? Contact PowerHouse today!

Artificial Intelligence, Machine LearningJerelle GaineyPowerHouseartificial intelligence, machine learning, AWS